Frequently asked questions

How long will my order take to arrive?

Most orders arrive within 5–11 business days after processing. Delivery times may vary slightly depending on your location and the item ordered.

How can I track my order?

Once your order ships, we’ll email you a tracking link so you can follow its journey to your door.

Can I change or cancel my order?

Contact us as soon as possible after ordering. We’ll do our best to help, but changes may not be possible after fulfillment has begun.

Will all of my items arrive together?

Items may occasionally ship separately. If that happens, you’ll receive tracking information for each shipment.

Are MIUVI products suitable for dogs and cats?

Many of our products are designed for both. Check the individual product description for sizing, features, and pet-specific recommendations.

How should I clean my MIUVI product?

Cleaning instructions vary by product. We generally recommend hand-washing with mild soap and warm water unless the product page states otherwise.

How do I choose the right product for my pet?

Consider your pet’s size, habits, and preferences. Each product page includes more details, and you can always contact us for help deciding.

Are product colors exactly as pictured?

We do our best to display colors accurately, but slight differences may occur because of lighting and individual screen settings.

What is your return policy?

Eligible items may be returned within 30 days of delivery. Please review our full return policy for eligibility requirements and additional details.

What if my order arrives damaged or incorrect?

Contact us with your order number and clear photos of the item and packaging. We’ll review the issue and work to make it right.

How do I start a return?

Contact our support team before sending anything back. We’ll confirm whether the item is eligible and provide the appropriate next steps.

How can I contact MIUVI?

Visit our Contact page to send us a message. If you’re asking about an existing purchase, please include your order number.